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Frequently Asked Questions

Payment

How do I pay?

  • Via Zelle

  • Venmo

  • Google Pay

  • Apple Pay

  • Cash

When is payment due?

  • 50% of project fee is due upon booking an in-home or virtual appointment 

  • ​Remaining 50% of payment is due within 3 days of project culmination

What is your rescheduling policy?

  • It is the client’s responsibility to notify me of a reschedule 48 hours in advance of the scheduled sessions.

  • If notification is given less than 48 hours in advance, a $250 fee will be due as compensation for the scheduled session.

  • The client can reschedule a new session once the $250 fee is paid.

  • If the client fails to pay the $250 reschedule fee and cancels, all session fees will be forfeited.

What is your cancellation policy? 

  • 50% of the fees refunded with 72 hours in advance, 50% of the fees are non-refundable for cancelling.

©2026 Alexandra Bigley
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