Terms of Service 

PRIVACY + CONFIDENTIALITY

​Given the sensitive nature of the work I do and the high level of trust my clients place in me, I assure your absolute privacy when working with me.  I adhere strictly to a code of ethics which emphasizes confidentiality, honesty, and integrity.  

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I may take or request photos of the job site for consultation/estimation purposes; however, I will never share them on my website or for other marketing materials without a signed photo release. If you move forward with signing the photo release, I will take “before + after” photos for my portfolio and send them to you as a reminder of the hard work and commitment you put into finishing the project. 

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SERVICE AREA + RESTRICTIONS

​I primarily serve clients within (30) miles of my Oakland, CA business headquarters.  Travel outside of this service area is subject to travel fees.

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I reserve the right to withdraw from an organizing project at any time if the project involves perceived unsafe working conditions, if clients are in breach of their agreement with me, or if I cannot render the services requested by a client through no fault of my own.

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I require that clients remove and secure firearms, ammunition, and any fireworks/explosives from work areas before work begins.  

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COVID-19 POLICY

​I am vaccinated against COVID-19. My protocol includes sanitizing my hands before entering your home.  At my discretion or your request, I will wear a mask in your home.  I do not require your vaccination records, but I ask that you exercise good judgment and let me know within 72 hours of the session if you need to reschedule. 

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HIRING ME

​When I receive an inquiry, I aim to reply via text and/or email within 24 hours.  I require a consultation via Google Meet or phone to understand your goals, next steps, and availability. I offer a complimentary 15-minute consultation to discuss the desired project and do a quick walkthrough of the room/space you want to tackle first. After the walkthrough, I open it up to questions, concerns, and gauge your interest in working together. Following our conversation, I will send a proposal outlining the project overview, estimated costs, desired goals, and my personalized approach to organizing. 

 

If you wish to book, I require a signed agreement and a 50% deposit before starting the work. Some clients prefer to pay each session, while others select a package and receive a second invoice for the remaining balance upon the project's culmination. 

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PRICING

Core Services 

1. Includes:

   1. Decluttering

   2. Sorting

   3. Organizing

   4. Light Cleaning

   5. Accountability Coaching

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HOURLY RATE: $85.00

DISCOUNT: 10% off when you book me for more than 12 hours. 

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Boutique Services (A la Carte)

1. Virtual Coaching 

   1. $225 for three One-Hour Sessions

2. Digital Organization/Sorting Paperwork

   1. $65/Hourly up to 6 Hours​

   2. $75/Hourly after the 6 Hour threshold

3. Interior Styling

   1. $100/hr. ​

   2. 10% off 6+ Hours of Service

4. Estate Sales

   1. 40% of revenue ​

5. Packing & Unpacking for Moves

   1. Package fee between $400-$2,000 depending on the size of the space.​

6. Reselling Valuable Possessions

   1. 50% Commission ​

7. Partial Staging

   1. ​Fees range from $800-$3,000 depending on the size of the client's home and staging needs.

8. Sorting Paperwork

   1. $60/Hr. to sort or digitize paperwork​

   2. Package Deal: Book me for more than six hours, and receive a 10% discount on the total cost of services.

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Custom packages can be designed to fit your needs.

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CLIENT SATISFACTION

I strive for 100% client satisfaction. It is my responsibility to analyze your situation, coach you to learn and integrate new decluttering and organizing skills, and help you make sustainable modifications to your home that reflect your daily habits and lifestyle. If I fail to meet any realistic expectations, I will schedule a complimentary session of up to (2) hours to make necessary adjustments.

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RESCHEDULING + CANCELLATIONS

When you book an in-home session with me, I block that time on my calendar so other clients can see my availability.  Rescheduling sessions requires a 72-hour notice. I make exceptions for medical or family emergencies.

 

The deposit is non-refundable in these circumstances, unless the client reschedules the session within 30 days or there's an unplanned emergency.  

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If an extenuating circumstance requires me to reschedule our session(s), I will inform you 48 hours in advance. If you're unable to reschedule during the 30-day timeframe, I will return 25% of your deposit. 

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METHODS & TERMS OF PAYMENT

You are invoiced for the 50% deposit for services booked as soon as the proposal is signed. 50% of the payment is due within three days of project completion.

 

Types of payments accepted: Check, Venmo, Credit Card, Zelle. Checks should be made payable to Alexandra Bigley. A $35 fee will be charged for returned checks, as well as a 10% late fee. 

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EXPENSES

I want to provide a service focused on sustainability, and I don't push my clients to purchase a bunch of storage solutions. Most of my clients own items that can be repurposed for organizing purposes. 

 

However, if you're set on purchasing new, streamlined storage, the following additional costs may apply:

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Supplies

You are never required to purchase organizing products, and, as stated above, I'm a proponent of repurposing existing bins and baskets. In some cases, additional supplies may be necessary to accomplish our goals.   

 

Examples of supplies can include:

1. File folders

2. Matching storage containers

3. Shelving 

 

Per request, I will make product recommendations. If the selections and expenses are approved, I will purchase the products and arrange for their delivery. I will send you a separate invoice for the supplies purchased on your behalf.

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Please note: I carry a label maker, and labels printed during your session are included with your selected services.  

 

Shredding 

I will haul papers to a shredding service for you as part of the one carload of items per In-Home Organizing session and invoice you for shredding at a rate of $2/lb.

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Travel 

Any travel to a job site more than 30 miles one-way from my home in Oakland, CA, is subject to a flat $50 fee per session. I will include these fees, shredding services, and organizing supplies in one comprehensive invoice. 

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PERFORMANCE & DELIVERY GUARANTEE

​You and I must remain focused during our session(s).  Please make arrangements in advance for childcare, handling incoming phone calls, re-directing visitors, and safely containing pets so that our time is not interrupted.  Please also ensure everyone in your household is aware that I will be working in your home on the scheduled date(s) and time(s). I will not sort other household members' items without express permission.

 

Any person over the age of 18 who also wishes to work with us during our session must read and sign the contract. Minors must have a guardian read the contract and sign on their behalf.

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I am responsible for completing the project to the client's satisfaction, within the estimated timeframe and proposed cost. 

 

Reasonable Care

I will exercise reasonable care in the performance of all of my duties.  I will not accept responsibility for any damage to your personal property that is not the direct result of my gross negligence.  If applicable, you are responsible for providing a list of specific items you do not want me to touch or move.

I will not discard any item without your permission.  I am here to help ease the process of letting things go, but you are the ultimate decision-maker on what you choose to keep and relinquish.

 

1. You are responsible for any loss or damage resulting from the discarding or destruction of any papers or personal effects.

2. You agree to make final decisions about the disposal of items.

3. You agree to hold me harmless and permit my discretion in the removal and disposal of papers, files, and other property belonging to you. 

4. I will provide a receipt for donated items upon request.

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ACKNOWLEDGEMENTS 

Intellectual Property Rights

You acknowledge my intellectual property rights and agree not to violate them in any way.

 

Compensation Terms

You agree to all compensation terms: 50%/50% split, accepted payment methods, additional expenses, returned checks, cancellation, and late fees. 

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Aggregate Liability 

You agree to limit aggregate liability to the amount of fees charged.

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CLAIMS

All claims must be submitted in writing within (7) business days of completing the organizing project. 

 

Claims need to be descriptive, outlining areas that weren't completed or deemed unsatisfactory by the client. 

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Please mail claims to: 

Alexandra Bigley

Mindful Edit 

4045 Broadway Unit 206

Oakland, CA 94611

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Failure to make a claim within (7) business days results in the forfeiture of any refund or complimentary services. 

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BUSINESS HOURS

My regular business hours for consultations, in-home sessions, and virtual organizing services are as follows:

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PDT/PST

Monday: 9 AM - 7 PM

Tuesday: 9 AM - 7 PM

Wednesday: 9 AM - 7 PM

Thursday: 9 AM - 7 PM

Friday: 9 AM - 7 PM

Saturday: 9 AM - 7 PM

Sunday: Closed

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My in-home session times vary based on the project's complexity and the client's energy levels. I typically don't exceed 5 hours per day because most of our projects are multi-day.

 

During breaks, I am available to respond to calls and messages. Otherwise, I will reply outside of normal business hours.  

 

TESTIMONIALS

​Testimonials are the lifeblood of any small business, and I truly appreciate your feedback and sentiments.

 

Upon leaving a testimonial or Yelp/Google review, you permit me to use, without remuneration, in my marketing materials, including website and social media promotion.  Your testimonial may be edited for clarity or brevity.  You will be identified by first name and last initial (i.e. Carrie B.) or an alias, if preferred, when requested.  I warrant that at no time will your testimonial or name be used to promote unlawful or morally objectionable activities, including, but not limited to: sending unsolicited emails; activities designed to defame, embarrass, harm, or abuse third parties; or hate crimes of any kind. Your personal information will never be sold or distributed.

 

IMPORTANT LEGAL INFORMATION

These terms are subject to change without notice.

An agreement with you is not transferable to any other parties.

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1. Governing Law: California. This Agreement and all acts and transactions pursuant hereto and the rights and obligations of the parties hereto shall be governed, construed, and interpreted in accordance with the laws of the State of California, without giving effect to principles of conflicts of law. Each of the parties to this Agreement consents to the exclusive jurisdiction and venue of the courts of the state and federal courts of Alameda County, California.

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